Customer support
Intercom, ServiceNow, Zendesk and 1 more apps: what they do, what they offer in Era, how to connect them.
Intercom
Manage contacts, companies, conversations, tickets, and messages in Intercom
Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.
| Detail | Value |
|---|---|
| Connects with | API key |
| Workflow steps | 31 |
| Trigger | Yes — an event can start a workflow |
How to connect: Apps (/apps) → Intercom → Connect (API key). Connected accounts show under Settings → Installed apps (/settings/apps) and are used in workflows and Era chats.
ServiceNow
Create, read, update, and delete ServiceNow records
Integrate ServiceNow into your workflow. Create, read, update, and delete records in any ServiceNow table including incidents, tasks, change requests, users, and more.
| Detail | Value |
|---|---|
| Workflow steps | 4 |
| Trigger | Yes — an event can start a workflow |
How to connect: Apps (/apps) → ServiceNow → Connect. Connected accounts show under Settings → Installed apps (/settings/apps) and are used in workflows and Era chats.
Zendesk
Manage support tickets, users, and organizations in Zendesk
Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.
| Detail | Value |
|---|---|
| Connects with | API key |
| Workflow steps | 26 |
How to connect: Apps (/apps) → Zendesk → Connect (API key). Connected accounts show under Settings → Installed apps (/settings/apps) and are used in workflows and Era chats.
Zoho Desk
Manage Zoho Desk tickets, comments, threads, and contacts
Read and update Zoho Desk tickets, manage comments and threads, look up contacts, and download attachments. Can also trigger workflows from Zoho Desk webhook events.
| Detail | Value |
|---|---|
| Connects with | Sign in with your account (OAuth) |
| Workflow steps | 10 |
| Trigger | Yes — an event can start a workflow |
How to connect: Apps (/apps) → Zoho Desk → Connect (Sign in with your account (OAuth)). Connected accounts show under Settings → Installed apps (/settings/apps) and are used in workflows and Era chats.
Generated from source
This page is generated straight from Era's source (apps/studio/blocks, packages/os-kernel/src/integrations/catalog.ts); last updated 2026-10-16.