Twilio SMS ve Voice
Send SMS or start voice calls; configure an Inbox phone channel through its separate connection flow.
Send SMS or start voice calls; configure an Inbox phone channel through its separate connection flow.
Where to use it
On the web, Settings → Apps → Installed apps (/settings/apps) manages connections; Apps (/apps) adds them. In Era Desktop: Business → Apps and Settings → Apps → Installed apps.
To collect customer messages use Settings → Inbox → Connect channel (/settings/inbox/connect); to edit a channel use Settings → Inbox (/settings/inbox).
What you need
| Field | What to supply |
|---|---|
| Account SID | Twilio account identifier |
| Auth token | Account secret |
| From / Messaging Service SID | SMS sender number or messaging service |
Connect step by step
Open the catalog
Find Twilio SMS ve Voice in Apps (/apps).
Complete authorization
Use Connect account to grant provider access, or enter the required key in the connection form.
Choose the right account
Choose the account under Settings → Apps → In my chats with Era. Workflows and Era agents select their own accounts separately.
Try one operation
Check access with a read or draft operation first. Explicitly choose the workflow target and connection and inspect the run result.
Era and workflow actions
These are actions declared by the existing workflow block. Select the connected account and each action’s target IDs; listing an action does not run it automatically.
Triggers
| Trigger | When it starts |
|---|---|
twilio_voice_webhook | Twilio voice call webhook. |
Permissions and limits
Before connecting
SMS needs a sender number or Messaging Service SID. Voice and SMS are separate workflow blocks; the voice webhook is not an SMS delivery trigger. Provider number and account permissions apply.
Apps read permission shows accounts; manage changes connections/settings; delete removes them. Inbox channel management needs Inbox manage, and payment settings need Finance manage. Workflows and Era also obey the target module’s permissions.
Related modules
Ask Era
Show Twilio call records for the selected number.
Specify the account and target record. Era uses the connected account’s access and your role permissions; an example prompt is not a completed operation.
For technical teams
The Inbox channel and workflow app connection are separate configurations. Select the workflow connection explicitly: WhatsApp requires phoneNumberId and accessToken, Telegram requires a bot token, and Twilio requires Account SID and Auth token.
Code sources: apps/studio/lib/integrations/definitions.ts, apps/studio/app/(app)/apps/components/connect-app.tsx, apps/studio/blocks/blocks/twilio.ts.