Messaging and channels
Connect customer channels to Inbox and team notifications to workflows.
Connect customer channels to Inbox and team notifications to workflows.
Apps
Support and sales teams answer WhatsApp Business messages in Inbox. The workflow step sends a text message.
Answer DMs in Inbox. Era and workflow tools also manage media, comments, conversations and account insights.
Telegram
Bring bot messages into Inbox or send text and media from a workflow. Obtain the bot token from BotFather in Telegram.
Slack
Notify your team through channels or conversations; use message, thread, file and Canvas actions with Era or workflows.
Manage Facebook Pages: posts, comments, insights, and Messenger
Discord
Interact with Discord
Twilio SMS
Send SMS messages
Twilio Voice
Make and manage phone calls
Connection path
Settings → Apps (/settings/apps) lists connected accounts and the account used in your chats. Open Apps (/apps) to add a connection. In Era Desktop use Business → Apps, and Settings → Apps for account management.
For a customer channel use Settings → Inbox → Connect channel (/settings/inbox/connect). Channel management lives at /settings/inbox.
Connections and automation
Connecting an account does not create a workflow. Choose the trigger, target account and action separately. Era cannot access provider data your account is not allowed to use.