Answer DMs in Inbox. Era and workflow tools also manage media, comments, conversations and account insights.
Answer DMs in Inbox. Era and workflow tools also manage media, comments, conversations and account insights.
Where to use it
On the web, Settings → Apps → Installed apps (/settings/apps) manages connections; Apps (/apps) adds them. In Era Desktop: Business → Apps and Settings → Apps → Installed apps.
To collect customer messages use Settings → Inbox → Connect channel (/settings/inbox/connect); to edit a channel use Settings → Inbox (/settings/inbox).
What you need
| Field | What to supply |
|---|---|
| Hesap girişi / Account sign-in | Sign in at the provider and grant access; do not paste an account password into Era |
Connect step by step
Choose the channel
Select the app in Settings → Inbox → Connect channel.
Authorize the account
Supply the connection details above or sign in with the provider. Use WhatsApp one-click setup when it is available.
Review the channel
Review channel name, team and contact details. Configure the generated webhook URL at the provider as instructed.
Verify an incoming message
Send a controlled message and check the conversation and reply result in Inbox.
Era and workflow actions
These are actions declared by the existing workflow block. Select the connected account and each action’s target IDs; listing an action does not run it automatically.
Triggers
| Trigger | When it starts |
|---|---|
instagram_webhook | Instagram webhook delivery; select fields to monitor. |
Permissions and limits
Before connecting
A professional account and the required Meta permissions are needed. Container status and publishing limits can be checked separately; uploaded media does not mean a published post. Connection is unavailable when platform OAuth is not configured.
Apps read permission shows accounts; manage changes connections/settings; delete removes them. Inbox channel management needs Inbox manage, and payment settings need Finance manage. Workflows and Era also obey the target module’s permissions.
Related modules
Ask Era
Show Instagram comments and draft replies.
Specify the account and target record. Era uses the connected account’s access and your role permissions; an example prompt is not a completed operation.
For technical teams
The connection flow depends on these platform configuration names; never put their values in user documentation: INSTAGRAM_CLIENT_ID, INSTAGRAM_CLIENT_SECRET.
Code sources: apps/studio/lib/integrations/definitions.ts, apps/studio/app/(app)/apps/components/connect-app.tsx, apps/studio/blocks/blocks/instagram.ts, packages/os-kernel/src/integrations/catalog.ts.