Troubleshooting
Eight focused answers about troubleshooting, with links to the full guides.
Eight focused answers about troubleshooting, with links to the full guides.
Why is a module missing from my sidebar?
Check the active workspace, Settings → Organization → Modules and your role’s read access. A disabled module is unavailable to everyone; an enabled one still requires access. Enabling it does not grant every person all capabilities.
Why is background work waiting for my computer?
Inspect Settings → AI → Usage → Background AI and My subscriptions. Offline computers, unavailable engines, quota or budgets can hold work. It waits for an eligible source (your subscription or API key); creating another request does not make that source ready.
Why do I still see approvals with Full access?
Full access does not remove role access or action-specific approval rules. Money, outbound messages, removals or explicitly confirmed actions can have separate checks. Read the card’s target; organization preferences and local-engine permissions can also be separate from chat mode.
What should I check for an empty file preview?
Check that the file was actually saved to Era Files and belongs to the right workspace. Old local-cache links can resolve only to saved Era copies. Use a file-ID link; name lookup can select a newer same-name file.
How do I resolve an MCP 401 error?
Check /api/mcp and that the key is sent as x-api-key or Bearer. Old rotated/revoked keys fail; update every affected client with the new key. Use the MCP card’s key rather than a CLI-session or device-pairing key.
Why did an accepted webhook not finish my workflow?
202 means the event was accepted, not that its workflow listener finished. Inspect Workflows run history and Settings → Advanced → Jobs. Sending the same operation with a different idempotency key can create new work.
Why did I not receive an email notification?
Check channel, category, quiet hours and digest frequency in Settings → Personal → Notifications. With access, inspect attempts/errors under Deliveries. Queuing is not delivery; quiet hours can hold email while the notification bell behaves differently.
Why are money amounts missing from my report?
Personal report grants can hide money measures or narrow rows. Have access checked under Settings → Reports → Report access and in the role matrix. Empty/hidden measures do not mean the actual amount is zero; report access does not authorize business-record changes.