Help center
Support/content teams manage categorised customer-facing articles.
Support/content teams manage categorised customer-facing articles.
Where to find it
Web: open Inbox. Desktop: Business → Inbox, using the same record paths. Disabled modules or missing read permission remove the navigation entry.
| Screen / tab | Web path | Usage | Desktop |
|---|---|---|---|
| Help center | /help-center | List, view or tab | Native screen |
| Record details | /help-center/[id] | Record or editor | Native screen |
Start working
Step 1
Open/create articles.
Step 2
Edit content/category/publication.
Step 3
Manage categories in Settings → Marketing & website → Help center.
Step 4
Review customer view.
Settings
Option-by-option configuration and screen paths: Settings guide.
- Help center ·
/settings/help-center
Permissions and limits
Before you start
Articles differ from private notes. Settings here manage categories rather than channels/SLA.
Role capabilities: Read (read), Write (write), Manage (manage), Export (export), Comment (comment).
Own-record restrictions apply equally to lists, records and Era. Record state or missing data can refuse an otherwise permitted action.
Ask Era
Draft a help article about returns.
Select relevant records for Era context. Era respects modules/roles; external or confirmation-sensitive work can stop for approval. Use era tools in the terminal to inspect currently available tools.
Automation and events
These declared events are available to module-event triggers. Subscribing does not configure the next operation; choose recipients, conditions and actions separately.
Operation details
The inventory includes record, configuration, visitor and background flows. IDs support Era/automation; not every row is a menu button. Asterisks mark required inputs. Unmapped rows do not imply a visible control.
| Operation and ID | Inputs | Permission | Screen or flow |
|---|---|---|---|
Save a category · help_center.save_category | Category, Name, Description, Inside, Language, Icon, Position | Manage | /settings/help-center |
Delete a category · help_center.delete_category | Category * | Manage | /settings/help-center |
Draft an article · help_center.create_article | — | Write | /help-center |
Edit an article · help_center.update_article | Article * | Write | /help-center/[id] |
Publish · help_center.publish_article | Article * | Write | /help-center/[id] |
Back to draft · help_center.unpublish_article | Article * | Write | /help-center/[id] |
Archive · help_center.archive_article | Article * | Write | /help-center/[id] |
Delete an article · help_center.delete_article | Article * | Manage | /help-center/[id] |
Related guides
Settings
Options, screen paths and defaults.
Workflows
Operations managers connect triggered blocks on a canvas with conditions, loops and approval waits.
Inbox
Inbox — modules and detailed settings
Technical sources
packages/os-kernel/src/modules/help-center.ts, packages/os-kernel/src/modules/index.ts, apps/studio/lib/os/navigation.ts, apps/studio/lib/os/settings-groups.ts, apps/era-station/apps/web/src/era/business/screens.ts.