Business modules
Inbox
Reply to customer conversations in one console and manage help articles.
Open the guides below for work in this area. Use Inbox on web or Business → Inbox on desktop. Navigation depends on enabled modules and read access.
Modules and settings
Conversations and support
Support teams answer connected channels with assignment, teams, priorities, status and customer context.
Conversations and support settings
Options, screen paths and defaults.
Help center
Support/content teams manage categorised customer-facing articles.
Help center settings
Options, screen paths and defaults.
Related integrations
Open a guide for connection fields, account selection and app-specific limits.
